Last Updated: 20th October 2020

Version Number: 1.2

PROCEDURES ON HOW TO REQUEST A SAR (Subject Access Request)

• The form can be downloaded by Alpha transfers Website or at any branch.
• Must be delivered in Personal with a valid POI (Proof of ID)
• The customer service will make the request and send to the designated Officer that will make the decision whether or not the request can be processed.
• The Upon receipt of a SAR the Company shall have a maximum period of 30 days within which to respond.
• Must inform the customer that all attempts to access their data protection will be also held at their account (whether successful or failed).
• Must In case of 3 failed attempts, the customer will be contacted by one of our staff to discuss further actions.

 In case of success request and approval, the following information will be provided to the data subject:

• Whether or not the Company holds any personal data on the data subject;
• A description of any personal data held on the data subject;

In case of success request and approval, the following information will be provided to the data subject:

• Whether or not the Company holds any personal data on the data subject;
• A description of any personal data held on the data subject;
• Details of what that personal data is used for;
• Details of any third-party organisations that personal data is passed to; and
• Details of any technical terminology or codes.

Request for closing the Account

• Accounts can be closed after 3 years of inactivity by customer requests visiting one of our Branches in personal with a valid POI(Proof of ID).
• After closure, we will keep your personal data for 5 years as a AML regulations requirements.

 SAR – Subject Access Request Form

Subject Access Request Form

Contact us in 0800 018 2649  or + (44) 208 960 4140,  otherwise send us your query or request using the contact form below.